Ordering, Payment & Shipping Policy

We want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.

If you have any questions about our policies and procedures, please contact us using, email or call customer service at 1.877-SKI-EPIC

Below are the shipping options and the associated Shipping & Handling Charges

Local Shipping & Handling

United States of America

Shipping options: UPS Ground, UPS Worldwide Expedited, or UPS Worldwide Express

Shipping cost: Shipping cost is dependent on the weight and dimensions of your packaged order. The shipping cost is calculated as you proceed through the checkout, and is visible prior to submitting your billing information.

Please note: Epic Planks reserves the right to change the shipping method at its own discretion and expense. Epic Planks is not responsible for delays caused by weather or other natural disasters.

International Shipping & Handling

Shipping options: UPS Ground, UPS Worldwide Expedited, or UPS Worldwide Express

Shipping cost: Shipping cost is dependent on the weight and dimensions of your packaged order. The shipping cost is calculated as you proceed through the checkout, and is visible prior to submitting your billing information.

Please note: Epic Planks reserves the right to change the shipping method at its own discretion and expense. Epic Planks is not responsible for delays caused by weather or other natural disasters.

For all International shipments, Epic Planks will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.

Epic Planks will not be held liable for any customs duties or taxes that arise from your local customs office. Epic Planks will also not be held responsible for any additional fee the local carrier in your country may charge.

Order Status and Returns

To check on the status of an order or return, please contact us using email or call customer service at 1.877-SKI-EPIC

Payment Options

We accept the following credit cards: VISA and MasterCard. We also accept most bank VISA or MasterCard debit cards. Orders sent via mail can be paid by credit card, cashier's check or money order.